Reasons for BBB Rating. So you know. He went straight into threatening our customer service staff and acting in a belligerent manner. Nonetheless, there is absolutely no need for the way he handled himself. Please check out resources available to you at BBB. We have also had numerous calls from their son Chris who has been nothing but nasty with the customer service department.
We are always try to put our best foot forward to provide the best quality of service. He was not on the contract what so ever and has done nothing but bring more strain to his mothers move. Moving from - Zip code. Customer already made out money order for original amount due. Since I knew that the packaging materials to be provided by the movers would be at a premium, I had already excalibur moving company all my stuff in boxes except furniture.
We understand this is a stressful time and moving is stressful in itself. Bonnie H Murdock is a customer of the business and is willing to be used as a reference. As a matter of policy, all pro moving company, BBB does not endorse any product, service or business.
Such a scam! Unfortunately Chris did not know that Robert signed off on the overages with the driver. BBB Business Profiles may not be reproduced for sales or promotional purposes. Someone has to start a class action lawsuit against this place. Your Name. Moving to - Zip code. During the pickup Robert was present, he signed off on the bill of lading which listed move space then what was originally quoted.
BBB reports on known marketplace practices. Auto Transport. Michael C. I was ok signing the docs as I had all my stuff packed except furniture. Had to get new money order. Full-Service Packing. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests.
We have been accused of being a scam? He closes the truck and drives away while demanding to be paid for about half an hour. Below you will find our records of what transpired during this move.
BBB information and Business Profiles reflect the most current information available to us. Https://movingcompanies.shop/sarasota-moving-companies.html is what caused the huge issue at pickup, all pro moving company.
He has cursed at employee's and had to be told we will only speak with parties listed on the contract, which he is not. Meaning he agreed to the increase in inventory and the driver loaded the items onto the truck. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. She said Robert and her had a very bad falling out and he did not tell her he signed her into a higher price. Specializing in coordinating full service, long distance moves.
Bonnie ended up calling back in and I went over everything with her. Long Distance. The document I initialed did not have the price of the packing material.
The good reviews all pro moving company all by their own people. Horrible movers a total scam they rip you off.
Moreover, I did not have an option at that time other than going by their conditions. Need Packing Materials? No idea where my stuff is but it's all broken and wet. As of now they told me to never call them and that I have to pay or else. BBB information and Business Profiles reflect the most current information available to us.
Please click for source Cubic Feet. Best wishes, All Pro Management. On the day of the move, movers came with a list of documents to sign.
All Pro Moving LLC, Hawthorne NJ - movingcompanies.shop
However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Read more. She is adamant on her things not taking up cubes. They handled and packed my items carefully without any damage. File shows customer added some items as well as packing.
Fill out the information below to be contacted. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. I would definitely recommend these movers to others.
When considering complaint information, please read again into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles are subject to change at any time. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Chris Lee is the son of the military moving companies for Bonnie Murdock.
You can expect the actual amount to be atleast double of hte estimate. I booked their service. Consult with one of our moving pros. Ready to move? Below you will find our response to his mothers move. Business Profile. Be careful guys their sales ppl quote less just to make you signup.
A fraudulent company would not go the extra mile to find some common ground. In company moving trading event that we contract a job out and the carrier provides a poor service, we would remove them from our network https://movingcompanies.shop/most-affordable-moving-company.html carrier's.
I conference Platinum on the phone who did say he did not advise customer to call us. And I guess there's a ton of other people's stuff and a ratty mattress just lying about wet on top of all of it. They were on time and moved everything within the estimated time.
Origin : lawrenceville nj Destination : lawrenceville nj. BBB Business Profiles generally cover a three-year reporting period, all pro moving company. I've called both moving companies dozens of times.
Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Finally, We would be https://movingcompanies.shop/moving-companies-fayetteville-nc.html the happy to update the BBB when the new measurement of goods is conducted.
That is where we are currently at in the matter. Request Information. Business Profile. Learn More. Some of the sources of information BBB relies on are temporarily unavailable. They will take pictures and call BONNIE to let her know how much space her goods are taking up on that truck Chris created a complaint also which should be null and void being that he has nothing to do with this move contractually.
Self Packing. Some of the sources of information BBB relies on are all pro moving company unavailable. Specialty Packing. Unfortunately for Bonnie, Robert failed to let her know of the increase. I spoke to Rafael at the carriers office and he is sending someone out to the storage to revise this estimate again. The first curse word Chris hit me with today I let him know we are not going to be spoken to in this manor and no longer wish to speak to him since he is not on the contract, and hung up.
I was told that they will be using fumigated mattress protectors for covering the mattresses. Great experience. Storage Service. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This premium option will ensure the safety and protection of your items.
All Pro Moving LLC
If I could give All Pro more than 5 stars I would! Everyone from the customer service department ,to sales, and verification all work very hard at what they do.
I did this via phone, email, all pro moving company, and text message to my salesperson and the company at large. Called AllPro on short notice they dispatched a truck that was returning from Maryland to Georgia to move the contents of my 3 bedroom home of 30 years to Florida.
Ask your dedicated moving coordinator which service option fits you best. We tried to go over and beyond to resolve with you. All you have to do is sit back, relax and enjoy the show! Aaron Bianchi is a customer of the business and is willing to be used as a reference.
There was no inventory done or review of the bill of lading. Know one could give us answers. I feel cheated and I need help getting my money back and preventing this from happening to another client. Please ask for advice! Aaron, we did not scam you and its disappointing to hear you feel that way. Make a successful move with the right one of these Movers in Hawthorne, NJ here. Feel we have been given the run around! I thought this was unfair and see this article them they needed to improve their offer.
If your goal is to have the most price efficient move then we would recommend packing everything yourself. All you have to do is sit back, relax and enjoy the show! Status: Unanswered. Then they sent me a contract and a cancellation policy via email after I gave the credit card.
Read 13 More Complaints. No Profile Yet! We offer full service packing options for your entire house. This was the worst experience I have ever had with a moving company. The movers were outstanding and packed and loaded our goods then transported them down to Florida and unloaded them into their free storage to be re delivered in two weeks. After reserving with your representative we put you through a screened verification process in which we reviewed all the key points of the move to ensure you have the proper expectations and we have the correct info.
We do have read again locations but are not by any stretch some of the references you have used. Was told the truck broke down. The crew was excellent, hardworking and made it so easy. Derek Simon is a customer of the business and is willing to be used as a reference. Customer Reviews 13 Customer Reviews, all pro moving company. Cancellations have to be made 1 week prior to the scheduled pick up dates.
There was no reason to cancel because you were moving so quickly and were in agreement with everything we reviewed. Do to the one claiming to be broke down. I requested money back from my credit card, which All Pro contested. Customers may want to pack the majority of their items, but we would recommend any fragile, delicate or priceless items to be packed by the professionals!
Once the moving date was closer however, things took a turn. Cancellations need to be emailed to our all pro moving company company email. I am so grateful to Jay and his crew and the whole All Pro Moving team and would recommend them to anyone and everyone! Jamaal Banks is a customer of the business and is willing to be used as a reference. Im glad I chose All Pro to help us with our move. If you were not able to reach the customer service department it much have been after hours where you would need to use the after hours prompt to reach someone.
About the truck arriving or is another truck could be replaced. They have been unresponsive since then. These guys came 15 minutes before their scheduled arrival time with their game face. We offered you a partial refund and resolution in hopes we can part ways on good terms. This was a recorded call and during the call you were told there was no cancellation window being that your move was reserved last minute.
All Pro Moving Co. | Better Business Bureau® Profile
Great job thanks. Complaint Type: Delivery Issues. True professionals! Feel free to contact us if you would like to discuss further. Please ask one of our representatives for pricing. If its art, a sentimental item or delicate make sure it is packed properly! Normally there is a 72 hour window for cancelling, however 72 hours from when you reserved you would have already been picked up.
It does show that you are in all pro moving company different time zone then our main customer service hub. I am so happy to use these guys and will recommend them to others! Reviews Shweta September 1, If there is a lesser star than one, I Antonetta August 27, Andre August 16, Nicole July 30, Prompt Arrival and Quick Services! We were moving from Colorado to Florida, cancelled on the phone within the hour window -- but they continued to call, making me suspicious that they were trying to string us along.
We are not obligated to refund for late cancellations, however it is important to us to rectify all issues when a customer voices a complaints or dissatisfaction with services. I gave them my credit card info over the phone. They tried everything they could to not deliver the just click for source, even lying about being able to get the truck in the neighborhood and threatening to put the shipment in a storage facility at my sister's expense.
We did not strictly stick to the NO refund policy in the terms of the contract. ALL PRO you have no class and obviously you subcontract the cheapest and worst companies you can find. We offer real cash back being that you will most likely not be moving anytime in the future. Marshalls Moving Service Inc. Organization and efficiency go a long way when relocating across the country. We are saddened that it came to this. They were one of the highest quotes I received but in the end I went with the reputation and the comfort offered by their services.
All Pro! I tried calling many times after no inventory calls. Customers may want to pack the majority of their items, but we would recommend any fragile, delicate or priceless items to be packed by the professionals!
You did notify your sales representative at am by texting a desk line and emailing him personally, however the company was not made aware of this until the following day when he came into work.
I told them verbally that I didn't have time to read the contract, but hey pushed me. Our team has the experience and knowledge to help you have a seamless transition. These guys scammed me. I can honestly say this was the smoothest move I have ever had. This pricing includes providing the packing materials, special cratingboxes and more. After reviewing your file it didn't show that anything went wrong during the move until now on the BBB.
Best wishes, -All Pro Team. Most businesses offer credits when it comes to compensation. This pricing includes providing the packing materials, special cratingboxes and more. After getting in touch with dispatch. This premium option will ensure the safety and protection of your items.
I noticed my mistake and immediately tried to cancel same day. We are an honest company that does our best to please every family we help move. Hey Jamaal, Glad all went well, thanks for the review! I wanted to update my inventory and was told I would be receiving a call "tomorrow". We did NOT receive a proper cancellation notice from you. Gather all of your packing supplies without leaving your home.
I pulled over while I was in the car, signed the cancellation policy, and accidentally signed the contract as well. Absolute scam. After a couple of hours I started to realize just how hard these guys work! I wanted to update my inventory and was told I would be receiving a call "tomorrow".
And when I called to request my deposit back no answer. Good luck to you guys. Moving estimate was not as advertised. They were focused and kept their professional attitudes throughout. Marshalls Moving Service Inc. Above all, each one of my wheels was thrown onto the ground face up, as I watched the gentleman both on load in and load out toss the wheels onto concrete.
We're working with the credit card company now, but if that doesn't work, we'll be taking legal action. They were one of the highest quotes I received but in the end I went with the reputation and the comfort offered by their services. You mentioned several things were broken it show you had a very small move size 10 items 34 pieces 17 of which were boxes.
The office chair was padded at departure, but arrived with gouges https://movingcompanies.shop/moving-companies-in-my-area.html of the back of the unit.
That being said, she also explained the process of pickup and delivery of my goods. Our's is We are sorry that hear you had a bad experience somewhere. I can honestly say this was the smoothest move I have ever had.
TV boxes from 32" up to 65" for a secure transport. I also explained the new apartment being a third floor and the townhome I was leaving having a flight of stairs. Tom Whelan is a customer of the business and is willing to be used as a reference. Moving America. They really are reachable around the clock.
No Profile Yet! After leaving several messages with the supervisor, no answer. I tried calling many times after no inventory calls. If I could give All Pro more than 5 stars I would!
They never processed the cancellation and, instead, had the audacity to claim that they showed up and were turned away. The day before my move, the inventory guy called me several times and to be honest, I was annoyed that I had tried calling lauderdale fort moving companies update my inventory so many times yet he waited until the day before when I w. Fill out the information below to be contacted.
Start planning your move today! Thanks All Pro. Giving them one star is 10 too many. Kristin has sent me over to customer service, Jake, and Jake has not answered any of my emails. After digging and finding an email, no answer. Read 10 More Complaints. We do always ask if we fall short in any way to give us an opportunity to make things correct with compensation.
If it was my responsibility to wrap these,I would have, gladly, but once again, I explained to a few people what these were and they assured me that it would be taken care of. Its back breaking work and not for the faint of heart! Start a Review.
We were moving from Colorado to Florida, all pro moving company, cancelled on the phone within the hour window -- but they continued to call, making me suspicious that they were trying to string us along. If you were not able to reach the customer service department it much have been after hours where you would need to use the after hours prompt to reach removed st george moving company were. I see I am not the only one scammed after seeing these reviews.
I've had a lot of moving experiences ranging from horrible to decent, and I would say that these guys were absolutely Top Notch from beginning to end from the communication about COI's, promptness, professionalism, care, and the follow up afterwards.
If the FADD was not set for ASAP then whatever date you listed is when the delivery spread would start, this would cause the delivery time frame to be longer. Derek Simon is a customer of the business and is willing to be used as a reference, all pro moving company.
I am extremely disappointed in the service from start to finish. True professionals! Bubble Wrap. It does show that you are in a different time zone then our main customer service hub. I was never given any instructions on how to cancel. Your Name. Customer Reviews 1 Customer Reviews. Plastic bubble wrap to protect all of your belongings. I ended up hearing from the Quality Assurance guy 2 days before my move with details of the pickup and he assured me it was OK that I had not heard from the inventory guy as the mover would take the actual inventory into account and adjust the cost.
The movers were fast and professional. I have a greater appreciation for these guys. At pickup, it seems that the estimate was fairly inaccurate, even after giving the specs to the gentleman on the phone confirming the move. I was charged more for these items. I would recommend you refer back to your moving contract to ensure you have the proper dot number. Jake provided me with a "claim" email which was never answered.
Carrier was misrepresented. There is also a missing suitcase that is also part of this entire process. Need Packing Materials? She stated that you, All Pro, were the team of movers and that you're not a broker. If this carrier fell short of that we will make sure it doesn't happen again.
Glass Pack Kits. Im glad I chose Article source Pro to help us with our move. I was never provided any paperwork or contract. TV Boxes. This file will be submitted to upper management for review on the carrier side.
The is no record or job number attached to the name or email. The lack of care that was taken for each of these pieces that had damage, which was sent to everyone involved via photograph. This was not done during physical shipping. My goods were thrown into the middle of a truck with no regard, all pro moving company, it seems, for what pieces were what. How are you suppose to cancel in 72 hours as their contract stated if you can't get a hold of them.
Any townhome on the planet would have more than seven stairs. I'm not sure how industry standard is when regarding stairs, but it also was not all pro moving company that every seven steps counted as https://movingcompanies.shop/moving-companies-colorado-springs-co.html flight.
Estimated Cubic Feet. Visit Online Shop. So, we wrote them again within all pro moving company hours. Request a free Quote! I am so grateful to Jay and his crew and the whole All Pro Moving team and would recommend them to anyone and everyone! The crew was excellent, hardworking and made it so easy. The above message does not indicate how we do business what so ever.
If a job is handled by a network carrier these guys are typically ones that have proven themselves to us and operate under a professional standard.
We would hire the same crew in a heartbeat. After reviewing your file it didn't show that anything went wrong during the move until now on the BBB. However, you explained to me that you have the opportunity to act as such, and therefore for my move, this was the case. I talked with Kristin a few times, all pro moving company, and she had sent me over documentation explaining everything. Frank Biscane. The TV stand pictured was totally destroyed with each one of the supports bent beyond repair.
Upon all pro moving company of the goods, by a totally different carrier, which I understand is common, as they unloaded I could see more and more of my pieces had been damaged.
Hello, In attempt to locate a file for you in our system, we feel you have the wrong company. These guys came 15 minutes before their scheduled arrival time with their game face.
Moving across country?
Hello, WE are sorry to hear Mr. Long Live This Company. In addition to this, the movers refused to pack the items that were specifically told to me that they would blanket and move, including the TV stands, etc.